Return and Refund Policy

At NestinHome, customer satisfaction is important to us. We strive to ensure that you are happy with your purchase. If something isn’t right, we’re here to help.

1. Eligibility for Returns

You may request a return if:

The item is damaged, defective, or incorrect upon delivery
The item is unused and in its original condition and packaging
The return request is made within 48 hours of delivery

To initiate a return, please contact us with your order details and clear proof (photos/videos) of the issue.

Important:

Placing FAKE Cash-on-Delivery (COD) orders is a punishable offence and may lead to civil recovery, account blacklisting and criminal prosecution - including complaints under applicable laws for fraud; offenders will be pursued to the fullest extent of the law.
Open delivery is not available due to hygiene & safety reasons.
Please record an unboxing video at the time of opening your parcel. It is required for any return or refund claim.
Refunds will not be issued if a replacement or missing item has already been shipped for your order.
Once a replacement is dispatched, the order is considered fulfilled and is no longer eligible for a refund.

2. Non-Returnable Items

The following items are not eligible for return:

Items used or damaged after delivery
Products without original packaging
Certain hygiene or personal-use items (if applicable)
Items purchased during clearance or special sale (unless defective)

3. Return Process

Email us at support.nestinhome@gmail.com with your order ID and issue details
Our team will review your request within 1–2 business days
If approved, we will provide return instructions

Note: In some cases, you may not need to return the item, and a resolution will be provided directly.

4. Refund Policy

Once your return is approved:

Refunds will be processed within 5–7 business days
The amount will be credited to your original payment method
In case of Cash on Delivery (COD), refunds may be issued via bank transfer or store credit